Total Vision Novato Frequently Asked Questions

Parking & Location FAQs

Is There Free Parking Available at Total Vision Novato?

Yes, you can find convenient parking right out front of our office.

Where Should I Park for My Appointment?

You can use the parking lot connected to the building for easy access. Arriving a few minutes early can help you find a spot and check in for your appointment without feeling rushed.

Is the Practice Accessible by Public Transportation?

Yes, you can reach the office using public transportation. Several local bus routes serve the Novato area, with stops located a short walk from our Novato location. This makes it a convenient option for your whole family. We recommend checking the local transit schedule for the most up-to-date route information.

Appointments & Scheduling FAQs

Do I Need an Appointment, or Do You Accept Walk-ins?

Scheduling an appointment ahead of time helps secure a spot with an eye doctor in Novato. This helps the team give you their full attention. Walk-in requests can be accommodated if the schedule allows.

How Far in Advance Should I Book an Eye Exam?

You can often schedule an appointment within a few days. However, booking one to two weeks in advance is a good idea, especially if you need an evening or weekend time slot. You can schedule online or by calling the office directly.

Do You Offer Same-Day or Emergency Eye Care Appointments?

Same-day appointments for urgent eye care needs may be available. If you experience a sudden change in vision, eye pain, or another urgent issue, please contact the office as soon as you can for guidance on emergency eye care.

What Is Your Late or Cancellation Policy?

If you need to change or cancel your appointment, please provide at least 24 hours’ notice. This helps the team manage the schedule and serve everyone effectively. If you arrive late, your appointment may need to be rescheduled.

Insurance & Payment FAQs

Do You Accept My Vision Insurance (VSP, EyeMed, etc.)?

Total Vision Novato accepts many major vision insurance plans, including VSP and EyeMed. You can contact the office or check the insurance and payment page on the website to confirm your specific plan and benefits.

What If I Don’t Have Vision Insurance?

If you do not have vision insurance, you still have access to quality eye care. Please contact our Novato office to learn more about pricing for exams and eyewear.

What Payment Methods Do You Accept?

For your convenience, the office accepts major credit cards, debit cards, and cash. You can also use your Flexible Spending Account (FSA) or Health Savings Account (HSA) card for payment.

General Eye Care FAQs

Do You Carry Designer Eyeglass Frames at This Location?

Yes, you can browse a wide selection of eyeglass frames and sunglasses. The collection includes many designer and brand-name options to fit different tastes and budgets, so you can find a pair that feels just right.

Can I Order Contact Lenses Online?

You can order your contact lenses online for a simple and convenient refill. If your prescription is expired, you will need a new contact lens exam to ensure your eyes are healthy and your prescription is accurate.

Do You See Children & Seniors?

Yes, the team provides comprehensive eye care for every member of your family. Services are tailored for children, adults, and seniors, addressing the unique vision needs that come with each stage of life.

Does Total Vision Novato Offer Specialty Eye Care Services?

The practice offers a range of services beyond a standard eye exam. These include telehealth exams, contact lens fittings, myopia management for children, diabetic eye exams, eye disease management, and care for conditions like dry eye.

Do You Offer Glasses Adjustments & Repairs?

Yes, you can stop by for complimentary eyeglass adjustments and cleanings. The team can also help with minor repairs to keep your glasses fitting comfortably and performing well.

Find Your Eye Doctor in Novato

If you are looking for an eye doctor in Novato who can support your family’s vision, the team at Total Vision Novato is ready to help. Taking a proactive approach to eye health can help you maintain clear, comfortable vision for years to come.

Schedule your eye exam online or contact the office today to learn more about personalized eye care close to home.